Privacy Policy

Storyhouse (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or submitting information through our contact forms, you consent to the practices described in this policy.

1. Personal Information We Collect

  • We may collect personal information that you voluntarily provide to us, including but not limited to:
  • Your name
  • Email address
  • Phone number
  • Property address (if provided)
  • Any other information you choose to include in your enquiry

We only collect information that is reasonably necessary for our business activities as a real estate agency.

2. How We Collect Personal Information
We collect personal information when you:

  • Submit a contact or enquiry form on our website
  • Contact us via email, phone, or other digital channels
  • Engage with us in relation to property sales, leasing, or general enquiries

We may also collect limited technical information such as IP address or browser type to help us improve our website performance and security.

3. How We Use Your Information
We use your personal information to:

  • Respond to enquiries and requests
  • Provide real estate services and information
  • Communicate with you about properties or services you have requested
  • Improve our website and services
  • Meet our legal and regulatory obligations

We do not sell or rent your personal information.

4. Disclosure of Personal Information
We may disclose your personal information to:

  • Our employees and contractors, where required to provide our services
  • Professional advisers such as legal, accounting, or IT service providers
  • Third-party service providers that assist us in operating our website or managing enquiries

Any third parties we engage are required to handle your information securely and only for authorised purposes.

5. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes administrative, technical, and physical safeguards appropriate to the sensitivity of the information.
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

6. Access and Correction
You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

7. Cookies and Website Analytics
Our website may use cookies or similar technologies to enhance user experience and analyse website traffic.
You can control or disable cookies through your browser settings.

8. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.
The most current version will always be available on our website.

10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Storyhouse
Email: infor@storyhouse.com.au

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